VendGOFor Arcade & Amusement Route Operators
Arcade Route Management Software
A claw machine that eats a quarter doesn’t get a second chance — the player walks away and tells their friends. VendGO runs the operation around every game on your route: the report, the refund, the repair, and the invoice.
Arcade route management software is a platform that runs the service side of an amusement route — customer issue reporting, refunds, repair tracking, parts inventory, route management, and invoicing — so an operator knows which game is down, gets the right tech there, and makes the player whole without phone tag.
Amusement games live in restaurants, bowling alleys, family entertainment centers, and storefronts — usually far from whoever owns them. The location staff can’t fix a jammed claw, and players rarely call. That gap between “it’s broken” and “someone knows” is the part of the operation VendGO was built for.
The real problems
What actually goes wrong on an amusement route
“It took my money”
The player scans the QR sticker on the cabinet or texts the number and requests a refund in seconds. Your office approves it with built-in fraud checks — no one at the location has to deal with it.
A game nobody reports
A dead joystick or a jammed claw just sits there until your next visit. A QR sticker on every cabinet turns a shrug into a report, and games on a cashless reader like Nayax get flagged the morning after they stop earning.
Games spread across many host locations
Organize every cabinet by route and location, send the right tech the report with the game and location already filled in, and hand a tech temporary coverage when someone is out.
The platform
Everything an amusement route runs on
QR & text issue reporting
A sticker on each cabinet opens a form branded to your company with the game and location filled in. No app. Calls are auto-answered and texted the same link.
Player refunds & credits
Refund requests come in through the same scan-or-text flow. Approve with fraud checks, and refunds — or Nayax credits — post to QuickBooks Online automatically.
Repair tracking
Every report becomes a work ticket tied to the game. Techs log the fix, parts, and time from their phone, so each cabinet has a clean service history.
Parts inventory
Track claw assemblies, joysticks, buttons, coin mechs, and bill validators by tech. Stock deducts as repairs are logged, so you know what to reorder.
Routes & live dashboard
See every game and location in real time — what’s down, what’s fixed, and what it’s costing you — with temporary route access for coverage.
Invoicing + QuickBooks
Month-end invoices build from real work data and post to QuickBooks Online, so revenue splits and bookkeeping don’t eat your week.
Built by an operator
VendGO was built by Brian Petrovich inside a working air & vacuum route in Tampa Bay — machines spread across many locations, customers who lose money, parts that wear out, and techs on the road. Those problems aren’t unique to air and vacuum; they’re the problems of every unattended machine. If it’s unattended and it can break, VendGO runs the operation around it.
Other machines VendGO runs: Kiddie rides · Air, vacuum & tire inflation · Self-serve car wash · Laundromat · EV charging · Ice & water vending · Snack, drink & coffee vending · See every machine type
Frequently asked questions
What is arcade route management software?
It is software that runs the service side of an amusement route — customer issue reports, refunds, repairs, parts, routes, and invoicing — in one connected system instead of voicemail, spreadsheets, and texts from location managers.
Does VendGO track prizes or redemption tickets?
No. VendGO is the operations layer — reports, refunds, repairs, machine parts, routes, and invoicing. It does not manage prize merchandise or redemption-ticket inventory.
How do players report a broken game or ask for a refund?
They scan the QR sticker on the cabinet or text the number on it. Both open a form branded to your company with the game and location already filled in. A call to your line is answered automatically and texted the same link.
Do my games need a card reader?
No. Reporting, refunds, repairs, parts, routes, and invoicing work on any game — a QR sticker is all it takes. Revenue monitoring needs sales data, so it applies to games running a cashless reader such as Nayax.
How much does it cost?
Starter is $4 per machine per month for operators up to about 150 machines; Complete is $8 per machine per month with every feature unlocked. No setup fees and unlimited users on both plans.
Keep every game earning
See how VendGO handles reports, refunds, repairs, parts, and invoicing for an amusement route.