VendGOCustomer Reporting
QR & Text Customer Issue Reporting
Let customers tell you a machine is down the second it happens — a quick QR scan or a text, no app required. Every report becomes an instant tech alert and a tracked repair.
Customer issue reporting software lets the person standing at a broken machine report the problem in seconds — by scanning a QR code or texting the number on the machine, with no app to download. VendGO turns that report into a work ticket, alerts the right technician instantly, and tracks it through to the repair.
The machines that quietly stop working are the ones that cost you — you find out days later, after the revenue is gone. Making it effortless for customers to reach you is the cheapest way to catch problems early: more ways to report means more issues surfaced, and less downtime.
How customers reach you
Every way a customer might report — in one flow
QR code on every machine
A sticker on the machine opens a branded report form, pre-filled with the exact machine and location — one scan, no app, no signup.
Text-to-report
Prefer not to scan? Customers text the number on the machine and get an SMS link to the same form. Reporting happens entirely over text.
Automated phone answering
Customers who call out of habit are answered automatically and texted the link — no voicemail, and no one on your team ever picks up.
Instant tech alerts
Every report becomes a work ticket and pings the assigned technician by SMS and email within seconds — nothing sits in an inbox.
Refund & credit requests
The same flow routes a customer to a refund request. Office staff approve with fraud checks, and credits post to QuickBooks or Nayax automatically.
Tracked end to end
Report → ticket → repair, with a full audit trail on every step, so nothing falls through and you can see exactly what happened.
From report to repair, step by step
- Customer reports in seconds — scans the QR sticker, texts the number, or calls (auto-answered and texted the link).
- Branded form, pre-filled — the report already knows the machine and location, so there is nothing for the customer to look up.
- Instant tech alert — the assigned technician gets an SMS and email within seconds, and a work ticket is created.
- Tracked to done — the issue moves from report to repair with a full audit trail; refunds or Nayax credits route through the same flow.
Want the deeper operational picture? See how reports feed revenue monitoring.
Revenue monitoring →Frequently asked questions
Do customers need an app to report a problem?
No. Customers scan the QR code on the machine or text the number on it — both open a branded form pre-filled with the machine and location. There is no app to download and no account to create. If a customer calls, the line is auto-answered and texts them the same link.
What happens after a customer reports an issue?
The report instantly becomes a work ticket and alerts the assigned technician by SMS and email within seconds. The issue is tracked from report to repair with a full audit trail, so nothing gets lost.
Can customers request a refund through the same flow?
Yes. The reporting flow can route a customer to a refund request. Office staff review and approve it — with built-in fraud detection — and approved refunds or Nayax credits post to QuickBooks Online automatically.
Why does easier reporting reduce downtime?
A machine that quietly stops working can go unnoticed for days. Giving customers frictionless ways to report — QR, text, and auto-answered calls — surfaces problems the moment they happen, so you fix them before they cost a week of revenue.
Does this work for both vending and air/vacuum machines?
Yes. QR and text reporting works across vending machines and air, vacuum, and tire-inflation stations, all managed in one platform.
Turn a broken machine into a fixed one — fast
Give every customer a frictionless way to reach you, and every report a clear path to repair.