VendGOFor Kiddie Ride & Coin-Op Ride Operators
Kiddie Ride Management Software
A kiddie ride has no inventory to restock — it only has to work. When it doesn’t, a parent loses their money and you lose every ride until a tech shows up. VendGO runs the operation around the ride: the report, the refund, the repair, and the invoice.
Kiddie ride management software is a platform that runs the service side of a coin-op ride route — customer issue reporting, refunds, repair tracking, parts inventory, route management, and invoicing — so an operator knows which ride is down, gets the right tech there, and makes the customer whole without phone tag.
Most vending software is built around restocking snack and drink machines. A ride route has nothing to restock; the whole job is uptime and customer service across mall, grocery, and storefront locations. That is exactly the part of the operation VendGO was built for.
The real problems
What actually goes wrong on a ride route
“It took my money”
The parent scans the QR sticker or texts the number on the ride and requests a refund in seconds. Your office approves it with built-in fraud checks — no one has to answer a phone.
A ride that quietly stops working
Customers who never call are the expensive ones. A QR sticker on every ride turns a walk-away into a report, and if the ride runs a cashless reader like Nayax, revenue monitoring flags one that stopped earning the next morning.
Locations spread across town
Rides live in malls, grocery stores, and storefronts. VendGO organizes them by route and location, sends the right tech the report with the location already filled in, and covers vacations with temporary route access.
The platform
Everything a ride route runs on
QR & text issue reporting
A sticker on each ride opens a form branded to your company with the location and ride already filled in. No app. Calls are auto-answered and texted the same link.
Customer refunds & credits
Refund requests come in through the same scan-or-text flow. Approve with fraud checks, and refunds — or Nayax credits — post to QuickBooks Online automatically.
Repair tracking
Every report becomes a work ticket tied to the ride. Techs log the fix, the parts, and the time from their phone, so each ride has a clean service history.
Parts inventory
Track coin mechs, bill validators, motors, sound boards, and lights by tech. Stock deducts as repairs are logged, so you know what to reorder.
Routes & live dashboard
See every ride and route in real time — what’s down, what’s fixed, and what it’s costing you — and hand a tech temporary coverage when someone’s out.
Invoicing + QuickBooks
Month-end invoices build from real work data and post to QuickBooks Online, so the bookkeeping doesn’t eat a day every week.
Built by an operator
VendGO was built by Brian Petrovich inside a working air & vacuum route in Tampa Bay — machines spread across many locations, customers who lose money, parts that wear out, and techs on the road. Those problems aren’t unique to air and vacuum; they’re the problems of every unattended machine. If it’s unattended and it can break, VendGO runs the operation around it.
Other machines VendGO runs: Air, vacuum & tire inflation · Arcade & claw games · Self-serve car wash · Laundromat · EV charging · Ice & water vending · Snack, drink & coffee vending · See every machine type
Frequently asked questions
What is kiddie ride management software?
It is software that runs the service side of a coin-op ride route — customer issue reports, refunds, repairs, parts, routes, and invoicing — in one connected system instead of voicemail, spreadsheets, and separate apps.
My rides have no inventory. Is VendGO still a fit?
That is the best fit. VendGO is not an inventory-restock tool — it manages what happens when a machine breaks, a customer loses money, or a part wears out. For a ride route, that is the entire operation.
How do parents report a broken ride or ask for a refund?
They scan the QR sticker on the ride or text the number on it. Both open a form branded to your company with the location and ride already filled in. A call to your line is answered automatically and texted the same link, so no one on your team picks up the phone.
Do my rides need a card reader or special hardware?
No. Issue reporting, refunds, repairs, parts, routes, and invoicing work on any ride — a QR sticker is all it takes. Revenue monitoring needs sales data, so it applies to rides running a cashless reader such as Nayax.
How much does it cost?
Starter is $4 per machine per month for operators up to about 150 machines; Complete is $8 per machine per month with every feature unlocked. No setup fees and unlimited users on both plans.
Keep every ride running
See how VendGO handles reports, refunds, repairs, parts, and invoicing for a coin-op ride route.