VendGOFor EV Charging Site Operators
EV Charger Maintenance Software
For an EV charger, uptime is the whole product. A driver who pulls up to a broken charger doesn’t come back. VendGO runs the service side around every charger: the driver’s report, the refund, the repair, and the record.
EV charger maintenance software is a platform that runs the service side of a charging site — driver issue reporting, refunds, repair tracking, parts inventory, and technician dispatch — so an operator hears about a broken charger from the driver standing in front of it and gets it back in service fast.
Your charging network software handles sessions and payments. What it doesn’t do is give a frustrated driver a simple way to report a problem, route that report to a technician, track the repair and parts, and handle the refund. VendGO is that service layer, working alongside the software you already run.
The real problems
What actually goes wrong at a charging site
“It won’t start charging”
The driver scans the QR sticker on the charger or texts the number and describes the problem in seconds — no app to download, no support line to wait on.
Damaged cables and dead screens
Every report becomes a tracked ticket, sent to the right technician with the site and charger filled in, and followed through to a logged repair.
Drivers who were charged and got nothing
Refund requests come in through the same flow and are approved with fraud checks, with a full record of who approved what and when.
The platform
The service layer for a charging network
QR & text driver reporting
A sticker on each charger opens a form branded to your company with the site and charger filled in. No app. Calls are auto-answered and texted the same link.
Driver refunds
Refund requests come in through the same scan-or-text flow, approved with fraud checks and posted to QuickBooks Online automatically.
Repair tracking & dispatch
Every report becomes a work ticket that alerts the assigned technician by text and email. Techs log the fix, parts, and time from their phone.
Parts inventory
Track connectors, cables, screens, and card readers by technician. Stock deducts as repairs are logged, so you know what to reorder.
Sites & live dashboard
Organize chargers by site and route, and see what’s down and what’s fixed across your whole network in real time.
Full audit trail
Every report, repair, and refund is logged with who did it and when — a clean service record for every charger.
Built by an operator
VendGO was built by Brian Petrovich inside a working air & vacuum route in Tampa Bay — machines spread across many locations, customers who lose money, parts that wear out, and techs on the road. Those problems aren’t unique to air and vacuum; they’re the problems of every unattended machine. If it’s unattended and it can break, VendGO runs the operation around it.
Other machines VendGO runs: Kiddie rides · Air, vacuum & tire inflation · Arcade & claw games · Self-serve car wash · Laundromat · Ice & water vending · Snack, drink & coffee vending · See every machine type
Frequently asked questions
What is EV charger maintenance software?
It is software that runs the service side of a charging network — driver issue reports, refunds, repair tickets, parts, and technician dispatch — so broken chargers are reported, fixed, and recorded quickly.
Does VendGO replace my charging network software?
No. Your charging network software handles charging sessions and payments. VendGO works alongside it as the service layer — the driver’s report, the repair ticket, the parts, and the refund. VendGO does not connect to chargers or read session data.
How do drivers report a problem?
They scan the QR sticker on the charger or text the number on it. Both open a form branded to your company with the site and charger filled in. A call to your line is answered automatically and texted the same link.
Can VendGO handle driver refunds?
Yes. Refund requests come through the same flow; your office approves them with built-in fraud checks, and approved refunds post to QuickBooks Online.
How much does it cost?
Starter is $4 per machine per month for operators up to about 150 machines; Complete is $8 per machine per month with every feature unlocked. No setup fees and unlimited users on both plans.
Keep every charger in service
See how VendGO handles driver reports, repairs, parts, and refunds for a charging network.