VendGOFor Laundromat Owners & Laundry Route Operators
Laundromat Management Software
Washers and dryers are the most refund-heavy machines in the business — a dryer that doesn’t heat means a customer with wet clothes and a complaint. VendGO runs the operation around every machine: the report, the refund, the repair, and the invoice.
Laundromat management software is a platform that runs the service side of self-service laundry — customer issue reporting, refunds, repair tracking, parts inventory, route management, and invoicing — so an owner knows which washer or dryer is down, gets it fixed, and makes the customer whole fast.
Whether you run a store with no attendant after hours or a route of laundry rooms in apartment buildings, the job is the same: machines that break, customers who lose money, and nobody on site to deal with it. That is the part of the operation VendGO was built for.
The real problems
What actually goes wrong in a laundry room
“The dryer took my money”
The customer scans the QR sticker on the machine or texts the number and requests a refund in seconds. You approve it with built-in fraud checks — no phone tag, no cash drawer.
A machine with an “out of order” sign
A handwritten sign isn’t a work order. A QR sticker on every machine turns a complaint into a tracked ticket, sent to the right tech with the machine and location filled in.
Laundry rooms spread across buildings
For multi-housing routes, organize machines by route and property, give techs temporary coverage, and keep a service history for every washer and dryer.
The platform
Everything a laundry operation runs on
QR & text issue reporting
A sticker on each washer and dryer opens a form branded to your business with the machine and location filled in. No app. Calls are auto-answered and texted the same link.
Customer refunds & credits
Refund requests come in through the same scan-or-text flow. Approve with fraud checks, and refunds — or Nayax credits — post to QuickBooks Online automatically.
Repair tracking
Every report becomes a work ticket tied to the machine. Techs log the fix, parts, and time from their phone, so each washer and dryer has a clean history.
Parts inventory
Track belts, door locks, heating elements, pumps, and coin mechs by tech. Stock deducts as repairs are logged, so you know what to reorder.
Routes & live dashboard
See every machine and property in real time — what’s down, what’s fixed, and what it’s costing you — across one store or a whole laundry route.
Invoicing + QuickBooks
Month-end invoices build from real work data and post to QuickBooks Online, so the bookkeeping doesn’t eat a day every week.
Built by an operator
VendGO was built by Brian Petrovich inside a working air & vacuum route in Tampa Bay — machines spread across many locations, customers who lose money, parts that wear out, and techs on the road. Those problems aren’t unique to air and vacuum; they’re the problems of every unattended machine. If it’s unattended and it can break, VendGO runs the operation around it.
Other machines VendGO runs: Kiddie rides · Air, vacuum & tire inflation · Arcade & claw games · Self-serve car wash · EV charging · Ice & water vending · Snack, drink & coffee vending · See every machine type
Frequently asked questions
What is laundromat management software?
It is software that runs the service side of self-service laundry — customer issue reports, refunds, repairs, parts, routes, and invoicing — in one connected system instead of voicemail, handwritten signs, and spreadsheets.
Does VendGO replace my laundry card or payment system?
No. Your laundry card system or payment reader handles payments. VendGO works alongside it and manages what happens when a machine breaks or a customer has a problem — the report, the refund, the repair, and the record.
Does it work for apartment laundry routes?
Yes. Multi-housing laundry operators can organize machines by route and property, dispatch techs with the machine and location filled in, and keep a service history for every washer and dryer.
How do customers report a broken machine or ask for a refund?
They scan the QR sticker on the machine or text the number on it. Both open a form branded to your business. A call to your line is answered automatically and texted the same link.
How much does it cost?
Starter is $4 per machine per month for operators up to about 150 machines; Complete is $8 per machine per month with every feature unlocked. No setup fees and unlimited users on both plans.
Keep every machine running
See how VendGO handles reports, refunds, repairs, parts, and invoicing for laundry operators.